COMMUNITY FOR HEALTH. COMMUNITY FOR QUALITY OF LIFE.

A Career with Purpose

health & Balance

Sanesco Mission

To improve quality of life through personalized medicine by providing clinicians and patients worldwide with innovative,
research-driven, and evidence-based clinical tools and products.

woman relaxed in the face of stress
QUALITY OF LIFE IN HEALTH AND WORK

Sanesco Health

Sanesco takes its name from the Latin word consanesco, which means to become whole/well. We believe that the only way for individuals to do that is through personalized healthcare that focuses on improving quality of life. At Sanesco, we do not believe in a one-size-fits-all approach. In addition to personal attention, we believe individuals deserve access to high quality innovative products designed to make a difference. The three divisions of Sanesco Health allow us to accomplish our mission in different ways.

NeuroLab is an innovative laboratory offering healthcare providers access to unique testing for markers of nervous and endocrine system health using an at home urine or saliva test. Providers can then use the results to personalize treatments for various quality of life complaints like poor sleep, mood swings, anxiousness, fatigue, brain fog and more.

Targeted Nutritional Therapy™ offers non-drug, all natural formulas designed specifically to support select aspects of the nervous and endocrine systems. Practitioners often combine them with test results for a personalized patient health program.

CommunityLab is a diagnostic laboratory currently focusing on COVID-19 testing. The division opened in 2020 in response to the needs for COVID testing in the rural western North Carolina region. We have expanded to offer home collection for COVID-19 testing nationwide. This laboratory has plans to expand to other diagnostic tests as different needs arise.

Sanesco Divisions

Sanesco is dedicated to providing a safe work environment for all. See COVID-19 Considerations below. 

AVAILABLE POSITIONS

Join Us in Making a Difference

Sanesco is an equal opportunity employer and minority-owned family business with a lot of heart and passion for helping and serving others. At Sanesco, each of our employees is considered a member of the family and all are critical to the success of our mission.

We encourage all employees to join in entrepreneurial spirit, creativity, and innovation so that we may better serve our customers and our community.

Careers 1

Collector

COVID-19 Test Administrator & Patient Educator

Careers 2

Office Assistant

Customer Service

Customer Service Rep

Careers 3

Onboarding Specialist

BENEFITS & PERKS

A Culture for Health & Growth

Health Benefits

  • Healthcare (Medical insurance plan options)
  • Flexible spending account (FSA)
  • Life insurance (100% paid by company)

Company Perks

  • Discounts on our non-drug, natural ingredient formulas
  • Discounts on testing for employees and family members
  • Referral program bonus

Lifestyle Benefits

  • Employee assistance program
  • Access to lifestyle discounts through ADP
  • Paid time off (PTO)

Company Culture

  • Friendly
  • Innovative
  • Opportunities to grow

Make a difference in the quality of life for our local and global community.

Careers 4

COVID-19 Considerations

Though we do perform COVID-19 testing at our laboratory, Sanesco takes every precaution to offer a safe and healthy work environment for all our employees whether in the lab or office. We follow CDC and OSHA guidelines with numerous safety protocols in place. PPE is always provided. Daily health checks and masking are required. The lab is located in a separate area of the building and all areas have special air purifiers. The lab has special clean rooms and capacity limits are strictly observed for common areas.

Collector

COVID-19 Test Administrator & Patient Educator

JOB SUMMARY:

  • Administering/observing/assisting collection of nasopharyngeal, mid-turbinate, oropharyngeal, and saliva samples. Duties will predominantly involve specimen collection from patients who have scheduled “drive-up/curbside COVID-19” testing.
  • Additional, non-clinical tasks pertinent to successful testing site operations may be assigned. Such tasks and responsibilities will include:
    • Monitoring inventory and communicating restocking needs
    • Assisting with patient registration as needed
    • Disinfecting workspace and surrounding workspace
    • PPE will always be provided; the health and safety of our employees are of utmost importance.

REQUIREMENTS:

  • Knowledge and compliance of workplace health and safety concepts and familiarity with OSHA regulations
  • Licensure/certification (active and in good standing) associated with applicant’s title: Registered Nurse, Certified Medical Assistant, or Certified Nursing Assistant. Candidates with similar credentials may be considered
  • Must be willing to perform outdoor specimen collection
  • Effective communication skills (verbal and written)
  • Regular, predictable attendance is required
  • Exceptional candidates will possess above average customer service skills, advanced critical thinking skills, strong clinical judgment skills, and willingness to work as a team. Experience with COVID-19 testing or similar specimen collection procedure(s) preferred, but not required.

HOURS:

Scheduled hours: Mon- Fri (1:00 pm – 8:00 pm) – Sat (9:00 am – 1:00 pm). Occasionally, attendance outside of set hours may be requested, but not required (with ample prior notice given). Specific schedules will be determined.

Office Assistant

We are looking for an exceptional professional to join our growing team! Our Office Assistant will greet vendors, customers, job applicants and other visitors, and arrange for transportation services when needed. This role will also maintain employee and department directories, may operate a switchboard to route incoming calls and place outgoing calls, and maintain security by following procedures, monitoring logbook and issuing visitor badges. This is a part-time position, which may grow into a full-time role. Currently scheduled for 25-27 hours a week – 9am-3pm with a lunch break.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Greet clients upon arrival and connect with the appropriate party
  • Answer telephone calls in a timely manner and take messages or forward calls
  • Manage digital and hardcopy filing systems
  • Complete procedures when guests arrive and leave, including ensuring appropriate safety and health measures are in place (e.g. masks, temperature, etc.)
  • Schedule and confirm appointments, maintain event calendars, schedule and manage conference rooms
  • Make sure the front area is clean and organized, and that conference rooms are disinfected and organized for next meeting
  • Handle incoming and outgoing mail
  • Ensure kitchen is organized and adequately supplied
  • Assist the Administration Department

Qualifications:

  • High school diploma or equivalent required
  • 2 years of previous experience or in a related field preferred
  • Knowledge of office and clerical responsibilities
  • Proficient in Microsoft Office Word, Excel, Outlook and Power Point
  • Customer service skills
  • Excellent organization skills and dedication to completing projects on time
  • Demonstrated ability to work collaboratively with the team and be self-directed
  • Holds self and others accountable to our standards of excellence
  • Provides warm, clear and consistent written and verbal communication
  • Detail oriented and capable of effective and efficient time management
  • Ability to learn quickly, retain and apply knowledge learned on the job

Work Environment:

  • Time will be spent in an office setting.
  • Masks must be worn throughout the office building.
  • Daily temperature checks will be conducted according to safety and legal regulations.

Physical Demands:

  • Prolonged periods of sitting at a desk and working on a computer and/or making phone calls
  • Must be able to lift 10 pounds at a time

Customer Service Representative

Customer ServiceAre you looking for a career that offers the chance to make a real difference and where you can expand your skills and knowledge while inspiring your colleagues? Are you an experienced Customer Service Representative? If so, we’d be delighted to speak with you about the opportunity to join our team in Arden, NC (near Asheville).

At Sanesco, Customer Service is something we take pride in – making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Customer Service is always critical and that’s why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Customer Service offers an outstanding career path with a progressive diagnostic laboratory organization.

Position Overview:

The Customer Service Representative communicates (primarily via phone) with Sanesco’s customers and professionally articulates the company’s mission, vision, and policies. Customer Service provides information about our products and services, takes orders, responds to customer questions and complaints, and processes returns. Overall, this role is responsible for handling the task set related to practitioner and patient service and support through building relationships and ensuring a stellar customer experience. Customer Service must maintain a high level of professionalism and present the company in the best light possible.

Education:

Bachelor’s degree in Business, Marketing or a related field preferred; High School Diploma or GED required

Related Work Experience:

Minimum of 2 years of sales or customer service experience required, preferably in healthcare or a related field; Bilingual (English and Spanish) preferred

Core Responsibilities:

  • Answer incoming calls in a prompt and professional manner, employing specified techniques to promote relationship-building and revenue generation
  • Maintain detail-oriented and accurate data entry of any patient and customer activity and communications leads, new accounts, cases, and orders into Salesforce CRM based on phone calls, voicemails, fax, online form submission, e-mail, or post mail, and coordinate the overflow of information necessary to other departments
  • Build and maintain strong relationships with key accounts and office managers and provide training and support to practitioners and their office staff as needed
  • Understand and effectively present to the customer the product, education, and service lines available, including promotional specials, deliver an effective elevator pitch about the company to prospective customers, and provide support for marketing campaigns
  • And more with this exciting opportunity!

Technical Skills:

Proficient in Microsoft Office applications including Word, Excel, Outlook, and Power Point

Competencies:

  • Solid understanding of sales, data processing systems, effective telephone techniques, and the ability to answer provider and patient questions as well as resolve issues and needs efficiently and effectively
  • Demonstrated ability to work collaboratively with the team and be self-directed
  • Ability to demonstrate professionalism and a positive attitude to address customer needs
  • Provides warm, clear and consistent written and verbal communication
  • Detail oriented and capable of effective and efficient time management
  • Ability to use information tools (i.e. Salesforce Customer Relationship Management software) to obtain the needed information and access relevant data

Onboarding Specialist

The Onboarding Specialist orchestrates the clinician onboarding journey to accelerate adoption of the Sanesco’s neuroendocrine Communication System Management (CSM) Clinical Model. They enable the clinician to quickly realize the unique value of the CSM in improving patient clinical outcomes and elevating their practice/clinic. As the subject matter expert for the onboarding process, the Onboarding Specialist takes responsibility to navigate new Sanesco providers through the ‘Sanesco Experience’. The Onboarding Specialist will utilize data, including onboarding trends, to execute tasks while blending automation and personal touch to deliver customer success during the onboarding period.

Essential Duties and Responsibilities:

  • Champion and facilitate the customer onboarding/nurturing process to ensure new Sanesco healthcare providers understand the value of the CSM and partnering with Sanesco
  • Teach new providers how to adopt, implement, and maximize the benefits of the CSM clinical model with most of their patients
  • Demonstrate success in scheduling daily web-based, video presentations to effectively guide clinicians and their office staff through our onboarding journey – “the Sanesco Experience”
  • Complete Sanesco introductory, sales discovery sessions and any follow-ups needed for ‘become a provider’ new account submissions; set up for success with opening account, placing first order and activating the Sanesco Experience
  • Log all communications and follow-up tasks in Salesforce CRM
  • Maximize use of marketing and education tools (content resources, video, emails, etc.) to elevate the new provider onboarding experience

Qualifications:

  • Bachelor’s Degree Preferred
  • At least 5 years in a customer success or customer-facing implementation/training position
  • At least 3-5 years in inside sales or account management position working with a variety of healthcare providers (i.e. MD, DO, ND, NP, DC, LAc, etc.)
  • Sales experience onboarding new customers via digital presentations, web-based technologies, or online/zoom format is a must.
  • Prior experience using Salesforce (or similar CRM)
  • Proficient in Microsoft Office Suite
  • Ability to “read” customers, exude enthusiasm, and offer empathy to gain customer confidence
  • Exceptional customer relationship-building skills, ability to develop trusted relationships
  • Have a passion for leading and helping others, operational agility, and a blend of technical and interpersonal skills
  • Excellent time-management skills with a high attention to detail and organization
  • Strong critical thinking skills with the ability to creatively solve problems
  • Ability to influence decision-making and change
  • Top-notch verbal and written communication skills
  • Self-motivated; ability to work independently
  • Ability to use data to analyze results and make data-driven decisions to identify and implement new opportunities to drive customer success
Overview

One of our feel-good neurotransmitters; when it is deficient, we can suffer mood disorders, sleep issues and carb cravings.